Cardina

Tool Description

Cardina is an AI tool that allows customer support teams to visually guide customers over the phone or live chat. With just one click, agents can see, draw on, and cobrowse the customer's screen without any downloads or meeting links.

This tool is trusted by ambitious customer experience (CX) teams worldwide. Cardina offers several features to enhance customer support, including the ability to draw on the customer's screen to highlight where to click, provide visibility into enrollment workflows by sharing the agent's screen, and scroll, click, and type on behalf of the customer.

It also allows agents to navigate workflows on external sites by requesting a full screenshare. Cardina provides session recordings for review and replay, helping agents learn from previous resolutions.

Additionally, it offers data protection features to mask out sensitive data. With Cardina, customer issues can be resolved 41% faster, saving time and increasing customer satisfaction.

Pricing

Paid

Website

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